Industry
Electricity
CLIENT
PT PLN (Persero)
ABOUT
New PLN Mobile Experience.
All Electrical Needs in 1 Application, #semuasemakinmudah
SERVICES
UX Design
UI Design
Background
#semuasemakinmudah
PLN, a state-owned electricity company, recognized the need to improve the UI/UX of their mobile application to meet increasing user demands. The main goal is to provide all electrical services in 1 simple application. Vhiweb as the office I work in, together with McKinsey, was appointed to spearhead this transformation, with a focus on improving the user experience while integrating exciting new features.
ABOUT
Makes it easier for PLN customers to pay for all electricity needs anywhere and anytime
The challenge is as thrilling as entering a haunted house. The old PLN application worked but lacked the ease and convenience that customers crave in this digital era.
We aim to transform the app into a dynamic digital companion. This involves simplifying paying for prepaid and postpaid electricity and adding features such as Gamification programs, Notifications for electricity payment due dates, EVs, Internet and most recently solar panels.
The app interface needs a fresh and fun design to attract users. Every interaction must be intuitive and enjoyable, making the PLN Mobile application a one-stop destination for the needs of all communities.
NEW LOOKS & EXPERIENCE
Refreshing the looks and feel to make it playful
We began by redesigning the app’s interface to be more fresh and playful, incorporating new icons and illustrations that added a vibrant touch. This visual overhaul aimed to create an inviting atmosphere that enhanced the overall user experience.
eLECTRICITIY
All your electrical needs
Starting from customer ID, new installations, temporary installations, bills, tokens, bills and others to statistics on your home's electricity usage.
Internet
Iconnet, your best internet
Technological developments affect various aspects of our lives which are increasingly dependent on the internet.Quality and speed are constantly becoming a necessity in homes, offices and many other places, making us provide the best internet service for you.
EV / SPKLU
General Electric Vehicle Charging Systems (Charging Station)
Supporting the use of electric vehicles in Indonesia as well provides Easy and Fast Access to Charging Your Electric Car Vehicle.
By utilizing this infrastructure, the public is invited to become more familiar with and utilize electric vehicles as a good step in supporting a more sustainable environment.
CONCLUSION
Makes it easier for PLN customers to pay for all electricity needs anywhere and anytime
The updated PLN Mobile mobile app is a resounding success, perfectly blending aesthetics and functionality. A fresh, fun interface engages users, while intuitive features simplify their electricity payment experience. Innovations like “Power outage notifications”, “Electric Vehicle”, and “Gamification / Rewards” have transformed the app from a simple utility to an interesting companion.
By improving usability and adding exciting new features, we have given users many reasons to stay connected to the PLN Mobile application, making every encounter with PLN an extraordinary event.
Industry
Electricity
CLIENT
PT PLN (Persero)
ABOUT
New PLN Mobile Experience.
All Electrical Needs in 1 Application, #semuasemakinmudah
SERVICES
UX Design
UI Design
Background
#semuasemakinmudah
PLN, a state-owned electricity company, recognized the need to improve the UI/UX of their mobile application to meet increasing user demands. The main goal is to provide all electrical services in 1 simple application. Vhiweb as the office I work in, together with McKinsey, was appointed to spearhead this transformation, with a focus on improving the user experience while integrating exciting new features.
ABOUT
Makes it easier for PLN customers to pay for all electricity needs anywhere and anytime
The challenge is as thrilling as entering a haunted house. The old PLN application worked but lacked the ease and convenience that customers crave in this digital era.
We aim to transform the app into a dynamic digital companion. This involves simplifying paying for prepaid and postpaid electricity and adding features such as Gamification programs, Notifications for electricity payment due dates, EVs, Internet and most recently solar panels.
The app interface needs a fresh and fun design to attract users. Every interaction must be intuitive and enjoyable, making the PLN Mobile application a one-stop destination for the needs of all communities.
NEW LOOKS & EXPERIENCE
Refreshing the looks and feel to make it playful
We began by redesigning the app’s interface to be more fresh and playful, incorporating new icons and illustrations that added a vibrant touch. This visual overhaul aimed to create an inviting atmosphere that enhanced the overall user experience.
eLECTRICITIY
All your electrical needs
Starting from customer ID, new installations, temporary installations, bills, tokens, bills and others to statistics on your home's electricity usage.
Internet
Iconnet, your best internet
Technological developments affect various aspects of our lives which are increasingly dependent on the internet.Quality and speed are constantly becoming a necessity in homes, offices and many other places, making us provide the best internet service for you.
EV / SPKLU
General Electric Vehicle Charging Systems (Charging Station)
Supporting the use of electric vehicles in Indonesia as well provides Easy and Fast Access to Charging Your Electric Car Vehicle.
By utilizing this infrastructure, the public is invited to become more familiar with and utilize electric vehicles as a good step in supporting a more sustainable environment.
ABOUT
Makes it easier for PLN customers to pay for all electricity needs anywhere and anytime
The updated PLN Mobile mobile app is a resounding success, perfectly blending aesthetics and functionality. A fresh, fun interface engages users, while intuitive features simplify their electricity payment experience. Innovations like “Power outage notifications”, “Electric Vehicle”, and “Gamification / Rewards” have transformed the app from a simple utility to an interesting companion.
By improving usability and adding exciting new features, we have given users many reasons to stay connected to the PLN Mobile application, making every encounter with PLN an extraordinary event.
INDUSTRY
Electricity
CLIENT
PT PLN (Persero)
ABOUT
New PLN Mobile Experience.
All Electrical Needs in 1 Application, #semuasemakinmudah
SERVICES
UX Design
UI Design
Background
#semuasemakinmudah
PLN, a state-owned electricity company, recognized the need to improve the UI/UX of their mobile application to meet increasing user demands. The main goal is to provide all electrical services in 1 simple application. Vhiweb as the office I work in, together with McKinsey, was appointed to spearhead this transformation, with a focus on improving the user experience while integrating exciting new features.
ABOUT
Makes it easier for PLN customers to pay for all electricity needs anywhere and anytime
The challenge is as thrilling as entering a haunted house. The old PLN application worked but lacked the ease and convenience that customers crave in this digital era.
We aim to transform the app into a dynamic digital companion. This involves simplifying paying for prepaid and postpaid electricity and adding features such as Gamification programs, Notifications for electricity payment due dates, EVs, Internet and most recently solar panels.
The app interface needs a fresh and fun design to attract users. Every interaction must be intuitive and enjoyable, making the PLN Mobile application a one-stop destination for the needs of all communities.
NEW LOOKS & EXPERIENCE
Refreshing the looks and feel to make it playful
We began by redesigning the app’s interface to be more fresh and playful, incorporating new icons and illustrations that added a vibrant touch. This visual overhaul aimed to create an inviting atmosphere that enhanced the overall user experience.
eLECTRICITIY
All your electrical needs
Starting from customer ID, new installations, temporary installations, bills, tokens, bills and others to statistics on your home's electricity usage.
Internet
Iconnet, your best internet
Technological developments affect various aspects of our lives which are increasingly dependent on the internet.Quality and speed are constantly becoming a necessity in homes, offices and many other places, making us provide the best internet service for you.
EV / SPKLU
General Electric Vehicle Charging Systems (Charging Station)
Supporting the use of electric vehicles in Indonesia as well provides Easy and Fast Access to Charging Your Electric Car Vehicle.
By utilizing this infrastructure, the public is invited to become more familiar with and utilize electric vehicles as a good step in supporting a more sustainable environment.
ABOUT
Makes it easier for PLN customers to pay for all electricity needs anywhere and anytime
The updated PLN Mobile mobile app is a resounding success, perfectly blending aesthetics and functionality. A fresh, fun interface engages users, while intuitive features simplify their electricity payment experience. Innovations like “Power outage notifications”, “Electric Vehicle”, and “Gamification / Rewards” have transformed the app from a simple utility to an interesting companion.
By improving usability and adding exciting new features, we have given users many reasons to stay connected to the PLN Mobile application, making every encounter with PLN an extraordinary event.
Jakarta, ID
2024
Let’s Connected
Jakarta, ID
2024
Let’s Connected
Jakarta, ID
2024
Let’s Connected